Everything you may wish to know.
Find guidance about silver pieces, custom requests, gifting, delivery, care and private store visits.
Begin with what matters to you.
Search by a word or choose a category. Product-specific information is confirmed by the Katiayini team before an order is placed.
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Product & silver
The composition and purity information for a piece is confirmed at the time of enquiry. Ask the team for the available product specifications and documentation before purchasing.
Hallmarking or certification can depend on the type and construction of the selected piece. The Katiayini team will confirm what documentation is available for the exact product you choose.
Many Katiayini designs feature detailed artisan work and hand-finished elements. The production technique can vary by design, so the team can explain the making process for a specific piece.
Yes. Share the product image or reference with the team and request the available dimensions, weight, material composition and any other relevant specifications.
Customisation & gifting
Customisation requests can be discussed with the team. Feasibility, design scope, timeline and pricing are confirmed after reviewing the product and the requested changes.
Engraving may be possible on selected pieces. Provide the wording, language and preferred placement so the team can confirm suitability before the order is finalised.
The team can help shortlist pieces for weddings, housewarmings, festivals, milestones and family gifting. Share the occasion, quantity, approximate budget and required date for more focused guidance.
Bulk and corporate requirements can be evaluated separately. Include the quantity, occasion, branding or personalisation requirement and delivery timeline in your enquiry.
Orders & delivery
Use the contact page, chat with the team on WhatsApp, or visit the store. Sharing a screenshot or product reference will help the team identify the piece quickly.
Pricing can depend on the exact product, material details, size, workmanship, customisation and current availability. The team will provide the applicable information for the selected piece.
Timelines vary between ready pieces and custom work. Mention your required date at the beginning of the enquiry so availability and production time can be checked before confirmation.
Delivery availability, coverage, insurance, charges and dispatch method should be confirmed directly with the team for your location and selected item.
International fulfilment depends on the product, destination, shipping restrictions and documentation requirements. The team can assess the request after receiving the complete delivery details.
Care & policies
Silver can naturally react with moisture, air and substances in its environment, resulting in tarnish. This is a normal surface reaction and does not by itself indicate that a piece is damaged.
Keep the piece dry, store it separately in a soft protective covering and avoid direct contact with perfume, household chemicals and abrasive materials. For intricate or stone-set designs, request product-specific care instructions.
A soft, clean cloth may be suitable for gentle surface care, but strong cleaners and abrasive methods can affect finishes, stones or detailed work. Confirm the recommended method for your specific piece.
Return, exchange, cancellation and alteration conditions should be reviewed and confirmed before purchase, particularly for personalised, custom-made or specially sourced pieces.
Store & personal assistance
Visit Katiayini at Shop no. 1, Trident Arafat, Road No. 10, Banjara Hills, Hyderabad, Telangana 500034. Please confirm current opening hours before travelling.
Submit a private enquiry with your preferred date, collection interest and contact details. The team can confirm the available appointment options.
Yes. Share the relationship, occasion, style preference, approximate budget and required date. These details allow the team to recommend more relevant options.
Send the post link or a clear screenshot through the enquiry form or social channel. If the exact piece is no longer available, the team may be able to suggest related options.
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Try a shorter search term or send your question directly to the Katiayini team.
Some questions deserve a personal conversation.
Share the piece, occasion or idea you have in mind. The Katiayini team can guide you through availability, specifications, gifting and private viewing.