Privacy Policy.

This Privacy Policy applies to personal information handled by [LEGAL ENTITY NAME], trading as “Katiayini” (“Katiayini”, “we”, “us” or “our”), through this website and related interactions such as enquiries, appointments, WhatsApp conversations, phone calls, emails, store visits and confirmed orders.

For applicable data-protection law, Katiayini determines why and how this personal information is processed. This policy does not govern independent third-party websites or platforms that publish their own privacy notices.

Depending on how you interact with us, we may collect the following:

Please do not send sensitive personal data unless it is genuinely required and we have specifically asked for it.

We collect information directly from you when you complete an enquiry form, contact us, request a viewing, visit our store, place an order, make a payment, join an event, give feedback or exercise a privacy right.

We may also receive limited information automatically from website technologies, from a person acting with your authorisation, or from providers involved in communications, payments, delivery, website hosting, security and analytics.

We use personal information for specific, lawful purposes, including to:

• respond to enquiries and communicate through your preferred channel;
• arrange consultations, store visits and private viewings;
• prepare quotations, confirm availability and manage bespoke requests;
• process and fulfil orders, payments, delivery, returns and after-sales support;
• remember your stated preferences and improve our collections, service and website;
• send marketing only where permitted and provide an appropriate way to opt out;
• secure the website, prevent fraud, maintain records and troubleshoot errors;
• comply with tax, accounting, consumer, legal and regulatory obligations; and
• establish, exercise or defend legal claims.

Where consent is the appropriate basis, we ask for a clear indication before processing and explain the purpose. You may withdraw consent through the same or a comparably easy channel, subject to processing already completed and any independent legal obligation that requires us to retain information.

Choosing WhatsApp, phone or email for an enquiry allows us to respond through that channel about the enquiry. It does not automatically subscribe you to unrelated promotional messages. You may opt out of marketing at any time by using the unsubscribe method provided or contacting us.

We do not sell personal information. We may share only what is reasonably necessary with:

• authorised Katiayini personnel and advisers who need it for their work;
• website hosting, form, cloud storage, analytics, security and technical providers;
• communications platforms such as email, telephone or WhatsApp when you use them;
• payment processors, banks, couriers, insurers and fulfilment partners for a transaction;
• professional advisers, auditors, regulators, law-enforcement bodies or courts when required or lawfully appropriate; and
• a successor or prospective buyer in a genuine reorganisation, financing or business transfer, subject to suitable confidentiality and legal safeguards.

Service providers are expected to use information only for the instructed purpose and to protect it appropriately.

Some technology, communication or cloud providers may process information outside India. Where this occurs, we take reasonable steps to use providers and safeguards appropriate to the information and comply with any applicable restrictions on cross-border processing.

We keep personal information only for as long as reasonably necessary for the purpose described, including to respond to an enquiry, maintain an active customer relationship, fulfil a transaction, honour a warranty, resolve a dispute, secure our systems and meet tax, accounting or other legal requirements.

Retention periods vary by record type. When information is no longer required, we delete, anonymise or securely isolate it unless applicable law requires continued retention. Backup copies may remain for a limited period until overwritten through routine cycles.

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, disclosure, alteration, loss or misuse. These may include access controls, secure service providers, encryption in transit where supported, backups, monitoring and staff confidentiality measures.

No website, device, transmission or storage method is completely secure. Please use care when sending information online and never send passwords, card PINs or one-time passwords through an enquiry form or ordinary message.

Our website may use cookies, pixels, local storage or similar technologies that are necessary for operation, remember preferences, measure performance, protect forms or understand how the site is used. Where required, non-essential technologies should be used only after an appropriate choice is provided.

You can manage cookies through the website’s consent control, where available, and your browser settings. Blocking some technologies may affect site features. Third-party embedded content may set its own technologies under the provider’s privacy notice.

Subject to applicable law and relevant exceptions, you may request information about our processing, access a summary of your personal data, ask us to correct or update inaccurate information, request deletion of information that is no longer required, withdraw consent, opt out of marketing, raise a grievance, or nominate another person to exercise rights in specified circumstances.

To protect you, we may need to verify your identity and clarify the request. We will respond within the period required by applicable law. You are responsible for providing authentic information and should not impersonate another person or submit a frivolous or false request.

If you are dissatisfied with our response, you may use the escalation or complaint mechanism available under applicable law.

The website and our enquiry experience are intended for adults. We do not knowingly seek personal information from a child for targeted advertising or other inappropriate purposes. Where applicable law requires verifiable parental or guardian consent before processing a child’s information, we will seek that consent or decline the interaction.

If you believe a child has provided personal information without appropriate authorisation, please contact us so we can review and take suitable action.

Links or integrations involving Instagram, WhatsApp, maps, payment providers and other third parties take you to services that we do not control. Their privacy policies explain how they handle information. We encourage you to review them before sharing personal data.

We may update this Privacy Policy when our practices, website, providers or legal obligations change. We will post the revised version here and update the effective date. Where a change materially affects how we use personal information, we will provide any additional notice or choice required by applicable law.

To ask a privacy question, exercise a right, withdraw consent or raise a grievance, contact:

When contacting us, please describe your request and the interaction it concerns. Do not include passwords, card details or unnecessary sensitive information.